Privacy Policy

1. Introduction

CrownCraft Group Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal information when you use our website, enrol in our programmes, or engage with our services.

CrownCraft Group Ltd is the data controller responsible for your personal data. We are registered in England and Wales under company number 12345678, with our registered office at 123 Academy Street, London, E1 6AN, United Kingdom.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, date of birth, gender, and photographic identification.
• Contact Data: Address, email address, and telephone numbers.
• Educational Data: Previous qualifications, course enrolment details, and assessment records.
• Financial Data: Payment card details and transaction history.
• Technical Data: IP address, browser type, and device information when you visit our website.
• Marketing Data: Your preferences for receiving communications from us.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process your enrolment and deliver training programmes
• To communicate with you about your training and account
• To process payments and maintain financial records
• To issue qualifications and certifications
• To comply with regulatory and legal obligations
• To improve our website and services
• To send marketing communications where you have consented

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to fulfil our contractual obligations to you.
• Legal Obligation: Processing required to comply with legal requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests.
• Consent: Where you have given explicit consent for specific processing activities.

5. Data Sharing

We may share your personal data with:

• Awarding bodies for qualification registration and certification
• Regulatory authorities where required by law
• Service providers who assist in operating our business
• Professional advisers including lawyers and accountants

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Educational records may be retained for extended periods in accordance with awarding body requirements.

7. Your Rights

Under data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure in certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights relating to automated decision-making

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to authorised personnel on a need-to-know basis.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

CrownCraft Group Ltd
123 Academy Street
London, E1 6AN
United Kingdom
Email: privacy@crownacademy.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.